Effective Date: December 24, 2025

At Aromamoris, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted when you shop at https://aromamoris.com/.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unopened, and in original packaging
• The return request must be made within 7 days of receiving the product
• Proof of purchase (order number or receipt) is required

❌ We do not accept returns for:

• Used or opened products
• Items damaged due to misuse or improper handling
• Products purchased during clearance or sale (unless defective)
• Gift cards or digital products (if applicable)

2. How to Request a Return

To initiate a return:

1. Email us at support@aromamoris.com
2. Include:
   • Order number
   • Reason for return
   • Clear photos (if the item is damaged or incorrect)

Once approved, we will provide return instructions.

⚠️ Do not send items back without approval, as unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged
• Defective
• Incorrect

Please notify us within 48 hours of delivery with photos or videos as proof.
We will offer a replacement or refund at no additional cost.

4. Refund Policy

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method
• Shipping charges (if any) are non-refundable

Please note:
Banks or payment providers may take additional time to reflect the refund.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or incorrect
• Shipping charges are non-refundable

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

6. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrectly shipped

To request an exchange, contact us at support@aromamoris.com.

7. Cancellation Policy

• Orders can be canceled within 12 hours of placement
• Once the order is processed or shipped, cancellations are not possible

8. Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank or payment account
2. Contact your payment provider
3. If the issue persists, email us at support@aromamoris.com

9. Contact Us

If you have any questions regarding returns or refunds, please contact:

📧 Email: support@aromamoris.com
🌐 Website: https://aromamoris.com/